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Terms and Conditions

Please take time to read these as they form the basis of your contract with Dalton Movers.



  • The Company vehicles are insured for business purposes only. No passengers other than the employees are permitted.
  • 25% of the agreed price (minimum: �50) will be charged upon confirmation of booking; the remaining balance will have to be paid prior to departure from 
    the �moving from� address.
  • Payments can be made by bank transfer, cheque or cash.
  • Payment by cheque: an additional 3.5% fee will be charged if payment is made by cheque. Cheques must be paid at least 7 days before the day of the 
    removal.
  • Bank transfer: must be paid at least 7 days before the day of the removal.
  • The company has the right to take full payment at any time during the day of the move, but in any case must be paid after items are loaded onto the 
    vehicle.
  • Non-Payment:
    a) If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be 
    taken to storage and shall only be released once payment has been made. 
    b) If items are taken to storage, due to non-payment,, the customer shall be liable for the cost of storage. 
    c) If items are taken to storage, due to non-payment, the customer shall be liable for the re-delivery costs. 
    d) If items are taken to storage, due to non-payment, customer items shall not be released until full payment is received.
    e) If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, Dalton reserves the right to auction the items and use the proceeds to cover the outstanding cost.
  • Any additional items to those declared at the time of quotation may result in change in the price.
  • Packing materials will be additional to the removal quote, unless previously agreed during the quotation process that packing materials are included.
  • Packing services shall not include the packing of drinks, oils or any other food or drink that is in liquid form and has been previously opened.
  • Should Congestion Charges be incurred, these shall be passed on to the customer.
  • If keys are not achieved on time, there will be £79.00 per hour charge for the waiting time.
  • No compensation for damage will be paid if Dalton has not undertaken any packaging work.
  • Any minor damage to goods or property will not be entertained if reassembly is not included after the job.
  • No claims for any damages will be entertained if part or self loading.
  • A 20 minute break during any 3 hour period of work will be included in the contract.
  • Any items found to be missing, lost, broken or damaged, must be informed to the supervisor, during or at the end of the job. If this is not done, the company shall not be held responsible.
  • The service will be strictly from the �Moving from� address to the �Moving to� address. No intermediate stoppages will be entertained unless it has been included in the job at the outset.
  • Any parking arrangements, permits and distensions will the Customer�s responsibility. Any parking penalty or penalties issued to our vehicle will be included in the final invoice.
  • Dalton reserves the right to refuse the job if the customer behavior is abusive or unacceptable at any stage.
  • One form of identification will be required prior to commencement of the job; one of the ID should bear a photograph of the customer.
  • On occasions where unusual moves are required such as moving sofas through windows, Dalton will not take any responsibility for any damage to goods or property.
  • Dalton shall not be held responsible for any inconvenience or loss caused by adverse weather conditions.
  • Dalton shall not be held responsible for any inconvenience or loss caused by circumstances beyond our control, such as road closures, breakdown of vehicles, etc.
  • Customers are advised to take the option of buying Goods-in-Transit (GIT) insurance. In the absence of GIT insurance, Dalton will not be responsible for any damage if the vehicle is involved in an accident.
  • Customers are advised to have their own content insurance in place as any damage to the goods or property during packing, unpacking, dismantling and re assembling will not be entertained.
  • Claims:
    a) Claims due to our negligence will be dealt with according to company procedure, such that the customer will need to send details of the issue, in writing to our company address or by email, within 7 days of the incident. The company shall deal with the matter within 28 days of receipt of notification of the incident.
    b) Customers shall not be permitted to deduct money from the total amount
  • In the event of making an insurance claim for loss or damage of your goods, your claim shall be subject to the following excess:
    a) for insurance values of £0 - £15,000, excess: £300
    b) for insurance values of £15,001 - £30,000, excess: £400
    c) for insurance values of £30,000 +, excess: £600
  • Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets of their own.
  • Electrical and gas appliances will not be unplugged by our staff.
  • Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles.
  • Explosive items, such as gas cylinders shall not be permitted in our vehicles.
  • Boxes containing miscellaneous items will be left on the main floor � usually the ground floor, unless previously agreed.
  • Deposits are not refundable.
  • Any changes to the original confirmed moving date must be notified at least 72 hours before the removal date. If less than 72 hours notice is given, the customer shall be charged a penalty of 25% (of the full service being provided). This penalty shall be payable before the start of the job.
  • Any cancellation must be advised at least 72 hours before the agreed moving date. Otherwise the customer will be liable for the full amount.
  • For any removals job which is scheduled to move outside of London, the invoice shall be payable before the items are loaded onto our lorries.
  • In order to ensure the validity of our insurance policies, if we provide packing services, our removals crew shall only use packing materials supplied by Dalton.
  • Customers shall not be permitted to amend or delete any of the aforementioned terms. Should customers wish for particular terms and conditions to be waived or amended, they shall make this request, in writing/email.
  • For removals jobs which require multiple trips, full payment shall be due after the vehicle(s) for the first trip is/are loaded.
  • Packing Materials: When we state that packing materials are included in the quote, this includes: standard boxes, wrapping paper and packing tape only. The following packing materials are not included and unless previously agreed, shall be charged for additionally: wardrobe boxes, cling film and bubble wrap.
  • Additional Vans: Should additional van(s) be required/used for a removal, other than those which have been specified on the booking contract/email, extra charges shall apply.
  • If Dalton issues a quote to a customer, based on our price beat policy, we request that the customer forward us the rival removals quote, otherwise the original quotation given by us shall apply.
  • If any payment is late/overdue by over 7 days, Dalton reserve the right to levy a late payment administration fee of £40. If payment remains outstanding for an unreasonable amount of time, Dalton reserve the right to charge interest, at a rate of 8% above current base rate.
  • Dalton reserves the right to use debt collection agencies to collect payment, when we cannot recover monies owed from our customers, through the normal process of payment of the outstanding invoice. The collection agency fees will be added to the amount shown on the outstanding invoice.



For a free no obligation removal quote please call us on 020 3129 9510 or email us at info@daltonmovers.com

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